Real stories are generating from real facts!
***** ******
After graduation hangover, I nabbed a job at Cochin and my
colleague Jithendra Kumar gifted me a Parker pen on some auspicious occasion in
1998. A pen with steel body and black tip on the top of the cover. I know it is
a costlier pen than other pens which I am using and that ‘costlier’ fact given me an
impetus to use properly and keep it in my shelf safely.
After 16 years, in the threshold of 2014 also on and off I am inserting the same pen in my pocket - safely and properly! I don’t know how many stories I scribbled
with that pen. I don’t know how many poems I jot down and also obscure how many refills I used in that steel case.
I have been used hundreds of pens after 1998, but
still I have some special affection or feeling on the same old stuff.
Due to my personal attachment to that pen, recently I have purchased one more Parker pen. From the very first week, I noticed some jerking on my writing. There is some problem with refill of
my favourite brand and after thinking few days I planned to send an email to
Customer Care of Parker !
But I just peeped to my other email which I had sent to an
online trading company few weeks back. After several emails and prolonged waiting, they
responded very well; says "this mobile handset is not under warranty and you are
already agreed the same while tick on
terms and condition of purchase" !!
But, finally I Googled the contact details and wrote to Parker. My email was simple, just want to give a feedback as a long user of their brand and advise to take
necessary steps during the quality check because lot of people loves the brand.
Very next day I received a response from
Customer Care and they apologized for the inconvenience caused. They asked me the details of my complaint and picture of
faulty refill. I replied same time and informed wrote clearly “my intention is not
replace the refill or pen but as a well-wisher of my favourite brand just
informed you the same”. I closed my laptop and closed the chapter as well.
***** ******
In the midst of busy working schedule of weekend, our
Head Office driver brought an envelope carrying my address on it. I don’t have
any clue because now a days I am getting draining factors of my salary from
postal department - most hated credit card bills and astrology of dead child
(bank statement of previous months salaries!).
I gazed to the bulge of envelop and surprised to
perceive the ‘from’ address – Parker, France!. Somebody sent me this packet from
France? Very interesting! I have opened the flap. There is one more packet and
one A4 shipment details are inside. With the same mood, I removed the cover of
small packet as well; it is a plastic container with four numbers of brand new Parker
refills !
I complained only for one refill, but how I got this four ??
I complained only for one refill, but how I got this four ??
For a while, I was overjoyed with the way of an after
sales department of Parker responded to their Customer. No warranty card, no Invoice but mere an email!
I heard many times that ‘Customer is a King’ but today
in this juncture, I really felt that I am a King ! I raved myself.
“Well done Parker…..”
So it is decided; my next story will be written with my
favorite pen !!
If my pen can move himself, I am sure; he will dance and do some acrobatics in front of me as well !
If my pen can move himself, I am sure; he will dance and do some acrobatics in front of me as well !
Awesome….
ReplyDeleteNow this is perhaps why some brands flourish and other popular names blemish after initial excitement…
And it s a lesson for all, thanks for sharing
Thanks Deeps for comments
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